What visual representation shows the steps in a scenario of user interaction with a system or service?

A user journey map is a visual representation that outlines the various steps a user takes when interacting with a system or service. It focuses on the user's experience throughout their journey, including their emotions, motivations, and pain points at each stage. This type of map illustrates not only the interactions but also the context surrounding these interactions, allowing designers and stakeholders to gain insights into how users engage with a product or service over time.

User journey maps serve as a powerful tool for understanding the overall experience from the user's perspective, helping to identify areas for improvement and ensuring that the design aligns with user needs. They emphasize the narrative and emotional journey of the user, making it easier to spot opportunities for enhancing usability and satisfaction.

While other options like wireframes or storyboards provide visual guidance, they do not encapsulate the entire user experience journey in the same comprehensive manner as a user journey map. A wireframe focuses on layouts and interface elements, while a storyboard illustrates specific scenarios or sequences of actions in a visual format. A flowchart, on the other hand, typically represents processes or decision points but lacks the emotional and contextual depth that a user journey map captures.